Policies

Rates: Rates are based on the season and size of the room based on a double occupancy. For room rates, use our availability calendar and enter desired dates to get an accurate quote.

Local Tax. All Treehouse Lodge room rates are subject to 14.45% local and state lodging tax. Please note that all reservations and stays effective July 1st, 2022 are subjected to this 1% tax increase.

Minimum Stay Requirements. We often require a two-night minimum stay during our “prime season,” certain holidays, for wedding accommodations and on weekends. For a one-night stay requests, please call the Treehouse Lodge to inquire.

Deposits and Payment.  A 50% deposit of your total stay (100% of a one-night stay or wedding stay) is due at the time of booking.  This will assure your reservation at the Treehouse Lodge; any unpaid balance is due at check-in.  We except Mastercard, Visa, Discover and Amex.  All refunds are refunded on to the original credit card within 5 days of a canceling less a $25 processing fee.

Cancellation. Reservations canceled within 7 days or more in advance of arrival date will be refunded in full with a $25 processing fee per room.

In the unlikely event that you must cancel with less than seven (7) days notice, shorten your stay or need to check out early, please understand that a refund is based on the ability to re-rent the room(s). If we are able to re-book your room(s), a full or partial refund will be made. Please note that there are no refunds given within 48 hours of the canceled arrival date.

For reservations containing five (5) nights or more or five (5) rooms or more, please notify us if plans change or you need to cancel fourteen (14) days or more prior to arrival. The same fees apply.

We do recommend trip insurance if you do not feel comfortable with our policies: https://www.allianztravelinsurance.com/.

Please note all refunds, if there are any, are issued to the card originally used.

Parking.  Parking for one car per reserved room is included in the rate. Additional parking for registered guests is at market price per calendar day, upon availability.

Arrival/Departure.  Check in is between 3-8 pm. Check in after 9 PM is by prior arrangement only. Check out is by 11 am. There will be a $50 charge per hour for late check outs. Online same day reservations cannot be accommodated, please call us to make arrangements.

Smoke Free.  Smoking, candles, incense or fire of any kind is prohibited inside of our buildings.  A designated outdoor area is available. Failure to respect our Treehouse Lodge fire safety rules will result in immediate eviction with no refund.  We take fire safety extremely seriously.

Lost Keys. There will be a $25 charge for lost guest keys. Misplaced or lost keys while staying at the Treehouse Lodge will result in a $100 charge if it is past 10 pm and entrance to room is required.

Children & Young Adults.  Children of all ages are welcome by prior arrangement. Our minimum age is 21 years for solo travelers with ID required at check in.  We do not accept teenage or young adult guests traveling without their parents.

Quiet. Management will ensure the quiet enjoyment of our Treehouse lodging for all of our guests. While a guest, quiet hours are 10 pm – 8 am. Disturbers may be asked to vacate the premise without a refund and incur a “Guest Disturbance Compensation fee” to be determined.

Dogs. We love your well behaved small dog, and welcome him/her in a handful of available pet friendly rooms.  We ask for advance notice, a $50 per day pet fee and proof of current shots from your vet.  We will ask you to sign a special damages waiver at the time of check in.  Unattended pets in the rooms are subject to a $25 per hour pet sitting fee.  Uninvited pets without these considerations will subject the guest to immediate eviction with no refund, with the exception of service animals with valid ID.

Damages.  In the event of an accidental damage or loss to our property during your stay, we will need to charge you for the value of the replacement or repair. Smoking in the room is a minimum charge of $350, and can be higher if we need to take the room offline to make repairs. If a credit card or reservation is made for someone else, you are agreeing to accept all charges for damages incurred by that person. Guest will be immediately notified of our concern and as always, feel free to call us directly about the issue to discuss.

Storms. Although we wish we could, we can’t predict the weather.  No refunds given for harsh or rugged weather of any kind, including hurricanes and snow.  We strongly recommend trip insurance.

Weddings.  We have a two night minimum required for guests attending weddings.  We do not allow additional staff (hair, makeup or photographers) or any other non-registered guests on the property without permission.  We do not allow late night gatherings.   There may be additional cleaning charges.   Possible eviction if these rules are not followed.

Liability.  The Treehouse lodge does not offer safes in the room.  Our establishment is not liable for damage or loss of items stored in rooms.

Illegal Downloads.  WiFi is offered to our registered guests with a password. Guests must follow all US and state law concerning proper internet usage while at the Treehouse Lodge. Downloading copy written material without permission is against the law and violates our terms of use agreement with our internet provider. We will turn your IP address in to law enforcement officials and you will be prosecuted to the full extent of the law. In addition, we will seek damages for additional IT consulting, interrupted internet services or any other loss of business caused by the unlawful behavior.

Privacy Policy. When you contact the Treehouse Lodge through our web site, we require some personal contact information, such as your name, mailing address, phone number and credit card information so we can provide you with the services you have requested. Your personal information will only be added to Treehouse Lodge’s database with your expressed permission. You may be removed from our mailing list at any time by contacting us at frontdesk@mytreehouselodge.com. In addition, preserving your privacy is very important to us. We have established physical and electronic safeguards to our physical premises and electronic procedures to safeguard and protect against the unauthorized access of personal information which meet or exceed both Massachusetts and federal law.

Subject to Change. Rates and policies are subject to change. Such changes will be recorded on this website and are available upon request at the front desk of the lodge.

Gift Cards.  Gift certificates are available for the Treehouse Lodge. Call us directly, or you can purchase online at mytreehouselodge.com. No other gift cards will be redeemable.